COVID-19 Update

Colt DCS is continuing to carefully monitor the COVID-19 situation

London, UK, 06 Apr 2020

**No further action has been taken today**

As news develops around the spread of Coronavirus, Colt is continuing to carefully monitor the situation. Our Business Continuity (BCM) and Health and Safety teams have well-established plans that have been put into place and we are prepared for any potential impact to our network or operations.

  1. Colt has experienced BCM and Health and Safety teams working around the clock to monitor and manage the situation as it evolves.
  2. Colt operates to the ISO 22301:2019 standard where all identified critical business functions have proven business continuity plans which employees are trained on and the plans are annually reviewed, exercised and/or tested.
  3. Colt operates a global network and has multiple operational centres around the world with strong and well tested continuity plans.
  4. Colt has remote working capabilities for employees in all regions.
  5. Colt is working closely with its critical supply chain to manage any potential impact.

We are following World Health Organisation (WHO), Centre of Disease Control (CDC) and local authority advice globally and in the cities and regions affected. Our priority remains the safety of our employees, customers and partners.

We will be updating www.colt.net/go/Covid-19 with more information when it is available.

Should you have any concerns, please contact your account manager.

Regional updates for Europe

With immediate effect the following measures are in place across our DC facilities:

Customers are requested to follow the advice and requirements of the government to minimise the number of staff and contractors visiting our site, attending for critical work ONLY. It is your responsibility to comply with government requirement when determining which of your activities are ‘critical work’ and to ensure that your staff and contractors are complying with Government guidelines on travelling to work. Reducing the number of people on site, reduces the risk of cross-infection.

In line with your focus on undertaking only critical works, customers are requested to stop or minimize deliveries to our data centres, only delivering goods that are in support of critical works and which can be collected within 5 days.

In addition, to ensure that DCS follows Government and industry best practice to minimise the spread of Covid-19, we are taking the following steps:

  • Common and communal areas will be closed and vending machines turned off with immediate effect. Please ensure that any of your team attending site, seek to avoid contact with other people on site and at all time maintain a social distance of 2 meters.

  • Remote Hands Services will be working in a way to avoid interpersonal contact. Requests should be pre-arranged using the normal process, however please note there may be delays in fulfilling requests due to the current circumstances and higher than usual demand. Where possible we are looking to have Remote Hands resources monitoring the Kayako ticketing system remotely. We remain committed to responding to tickets raised within our standard business response times.

  • We will be postponing non-essential Planned Preventative Maintenance, particularly those activities that require the attendance of third party resources. We stay committed to maintaining the availability of our service. Postponing non-essential maintenance allows us to maintain social distancing and to allow an increased level of remote working, mitigating any potential impact of infection.

Italy

  • In accordance with the measures issued in the latest Prime Ministerial Decree, Colt has restricted access to its Italian sites and has implemented remote working across the country. Employees can only travel for critical business needs.

  • Colt reserves the right to assess the urgency and need of access requests to its premises, node and data centres on a case by case basis. In some cases, a postponement of such access shall be agreed.

  • We have well-tested business continuity plans in place to manage any potential impact to our network or operations. As travel is only for critical business reasons, network engineering and new service requests will be managed on a case by case basis.

  • Colt requires all those who wish to access Colt’s premises to view and confirm the following:
    • In the last 30 days, not to have travelled to one of the high-risk municipalities or countries identified by the authorities.
    • Not to have cohabitants who have travelled to one of the high-risk municipalities or countries.
    • Not have contracted flu or have had flu-like symptoms, with a temperature above 37.5° or a cough with serious breathing problems.
    • Not having had any contact in the last 30 days with people who come from high risk areas and who present symptoms.
    • Not having been or not being aware of having been, in close contact with a person affected by Covid-19.
    • Not having received communication from the authorities about close contact with a person infected by Covid-19.
  • These measures will remain in place until April 3rd or until further updates from the local authorities.

Rest of World

Japan

Japan is operating a ‘soft work from home’ policy. For this reason the office remains open with employees able to work from home as they wish. All employees/contractors are entitled to flexible working hours to avoid the busiest travel times should they need to travel into the office.

  • We have now issued working from home for all staff as a strict measure across all countries except Japan.

  • Access to all Colt sites is restricted for people who have visited high-risk areas in the last 14 days.

Travel restrictions are in place for high-risk countries and we have Business Continuity and Health and Safety plans in place for all Colt locations, should they be required.

Download our FAQs

We have a comprehensive list of questions that we have compiled answers to within this downloadable PDF.

download faqs

For further information, please contact your account manager.

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