COVID-19 Update

Colt DCS is continuing to carefully monitor the COVID-19 situation

London, UK, 29 Sep 2020

**No further action has been taken today**

As news develops around the spread of Coronavirus, Colt is continuing to carefully monitor the situation closely. Our Business Continuity (BCM) and Health and Safety teams have well-established plans that have been put into place and we are prepared for any potential impact to our network or operations.

  1. Colt has experienced BCM and Health and Safety teams working around the clock to monitor and manage the situation as it evolves.
  2. Colt operates to the ISO 22301:2019 standard where all identified critical business functions have proven business continuity plans which employees are trained on and the plans are annually reviewed, exercised and/or tested.
  3. Colt operates a global network and has multiple operational centres around the world with strong and well tested continuity plans.
  4. Colt has remote working capabilities for employees in all regions.
  5. Colt is working closely with its critical supply chain to manage any potential impact.

We are following World Health Organisation (WHO), Centre of Disease Control (CDC) and local authority advice globally and in the cities and regions affected. Our priority remains the safety of our employees, customers and partners.

Should you have any concerns, please contact your account manager.

With immediate effect the following measures are in place across all Colt Data Centres worldwide:

Customers are requested to follow the advice and requirements of the government to minimise the number of staff and contractors visiting our site, attending for critical work ONLY. It is your responsibility to comply with government requirement when determining which of your activities are ‘critical work’ and to ensure that your staff and contractors are complying with Government guidelines on travelling to work. Reducing the number of people on site, reduces the risk of cross-infection.

In line with your focus on undertaking only critical works, customers are requested to stop or minimise deliveries to our data centres, only delivering goods that are in support of critical works and which can be collected within 5 days.

In addition, to ensure that DCS follows Government and industry best practice to minimise the spread of Covid-19, we are taking the following steps:

  • Common and communal areas will be closed and vending machines turned off with immediate effect. Please ensure that any of your team attending site, seek to avoid contact with other people on site and at all time maintain a social distance of 2 meters.

  • Remote Hands Services will be working in a way to avoid interpersonal contact. Requests should be pre-arranged using the normal process, however please note there may be delays in fulfilling requests due to the current circumstances and higher than usual demand. Where possible we are looking to have Remote Hands resources monitoring the Kayako ticketing system remotely. We remain committed to responding to tickets raised within our standard business response times.

  • We will be postponing non-essential Planned Preventative Maintenance, particularly those activities that require the attendance of third party resources. We stay committed to maintaining the availability of our service. Postponing non-essential maintenance allows us to maintain social distancing and to allow an increased level of remote working, mitigating any potential impact of infection.

  • Colt reserves the right to assess the urgency and need of access requests to its premises, node and data centres on a case by case basis. In some cases, a postponement of such access shall be agreed.

  • We have now issued mandatory working from home for staff as a strict measure across all countries, unless they have been identified as working in a critical business function. In which case they have been issued with letters of authorisation to continue to work on colt premises for critical work only.

Colt requires all those who wish to access Colt’s premises to view and confirm the following:

  • Not have contracted flu or have had flu-like symptoms, with a temperature above 37.5° or a cough with serious breathing problems.

  • Not having been or not being aware of having been, in recent contact within 14 days of a person affected by Covid-19.

  • Not having received communication from the authorities about close contact with a person infected by Covid-19.

  • These measures will remain in place until further notice.

If you require further information around Colt network services during this pandemic please visit www.colt.net/go/Covid-19 where further information is available.

Business Continuity and Health and Safety plans in place for all Colt locations, should they be required.

INFORMATION

Where can customers find updates about the COVID-19 measures and the status of the Data Centres?
What is the escalation path for COVID-19 related issues and concerns?
Do you stay compliant with the procedures and processes in the Operations Manual?
Is there special number or email address for COVID-19 related questions?
Where can I find the Operations Manual?
What is the general policy on working rules for employees and operational teams?

BCP & CRISIS MANAGEMENT PLAN

Does Colt Data Centre Services have a Pandemic Plan that can be shared with customers?
Does Colt Data Centre Services have a crisis management plan?
Has Colt Data Centre Services initiated a crisis management committee for COVID-19?
What happens in the event of an incident?
Do you have Emergency Operating procedures (EOPs) in place at each site?

CONFIRMED & SUSPECTED CORONAVIRUS CASES/SYMPTOMS

As a customer, do I have a duty to advise if one of my team who has been on a Data Centre site has symptoms or is a confirmed COVID-19 case?
In the event of a suspected or confirmed case at site what is the plan to mitigate further infection?
Is there any likelihood that Colt Data Centre Services has to close an entire Data Centre after a confirmed case?
What health declarations does Colt Data Centre Services require?

ACCESS

Does Colt Data Centre Services define conditions to allow engineers on site for performing critical tasks?
Are there any restrictions to moving around site?
Can an engineer bring their own food and drinks into data halls?
Is there any indication of enforcement of restricted visits to your DC facilities, yet?
What happens with confirmed cases?
What do I need to do if I need to get onto site urgently for critical work?

HYGIENE

Does Colt Data Centre Services provide extra cleaning of the Data Centre site?
Does Colt Data Centre Services provide hand sanitiser?
Does Colt Data Centre Services have masks on site that can be used by customers?
Will Colt Data Centre Services start taking temperatures of visitors?
Will Colt Data Centre Services replace hand dryers with paper towels?
Will Colt Data Centre Services disinfect rack keys and visitor cards when returned?

DELIVERIES

Does Colt Data Centre Services keep the delivery process active?
What will happen to my delivery if I cannot collect?

MAINTENANCE

Are maintenance activities completed following PPM (preventive maintenance plan)?
How do you plan resources in potential reduced or isolated staff scenarios?
Can you maintain a fuel supply for all the Colt Data Centres?
Does Colt Data Centre Services anticipate any delay or issues with supply of critical parts?

REMOTE HANDS

Does the Remote Hands Service remain operational?
Does Colt Data Centre Services have enough capacity to maintain the Remote Hands Services?

OFFICE

Can we still use our dedicated office area on Colt Data Centre Services premises?

RESOURCES

Do you have staff living near the Data Centre who can access the site if the area is restricted?

Talk to us

If you would like one of our data centre specialists to get in touch to discuss your requirements, please complete and submit this form*.

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