Data centre value added services

Data centre value added services

Services you can rely on

Colt DCS realises that increasing your workloads will be more distributed, and whether you are an enterprise running a national or global operation or in remote locations or a cloud or service provider that needs to reach across different territories, your teams cannot always be everywhere at the same time. That is where our on-site engineers come to help.

For those that are on site, we also offer office space and customer experience rooms so you can treat Colt DCS as an extension of your own office.

Value added services – let us do the heavy lifting for you

Our vetted professionals offer a range of support services that enable you to get on with running your business. We can help you run your environment with a range of professional services and flexible options, with office space, Internet access, conference facilities and AV equipment.

Value added services

Remote hands

Remote hands

We realise that you can’t be onsite every time a change is required or a contingency occurs. That’s why we have a team of highly skilled technical engineers who can be. Our team can undertake fundamental IT tasks on your behalf, allowing you to focus your resource on other business critical issues.

Our remote hands service offers

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    Subscription-based service entitling you to a pre-set number of support hours each month

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    The ability to commission additional services on an ad-hoc basis

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    Access to local experts based in Colt DCS facilities across Europe and Asia 24/7, 365 days a year

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    Competitive SLAs that ensure customer satisfaction

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    Private connectivity into cloud and other services for the price of a cross connect

Log-in to our customer on-demand portal, where value added service requests can be created and managed.

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You're in control with our on-demand portal

Our on-demand portal means these services can be delivered in an agile manner, as you require. For larger customers, we can even offer dedicated Colt DCS staff for personalised capability.

From remote hands to data centre entry, cabling requests and updates on operations, the portal places you in control and with a driver-side view of your operations 24/7, 365 days of the year. It can also provide you with a service catalogue for access to additional service offerings found through Colt DCS partnerships, carrier agreements and third-party managed services and cloud service providers.

Value added services

Migration assistance

Migration assistance

Colt DCS can work with third parties to help make moving into your new data centre as painless as possible. Whether you are moving location, or building something new, we can reduce the risk you face with relocating, providing SLAs that ensure your project will go right, and be completed on time with minimal risk.

office space for disaster recovery

Office space & business continuity

Office space & business continuity

Colt DCS offers both shared or dedicated disaster recovery office space providing complete contingency which means your personnel can have the right equipment at their hands to ensure your company can continue to operate in the time of an event.

Our office space and business continuity service includes:

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    N+1 power and back-up

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    Shared or dedicated office space with 24/7 access

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    Network termination panels

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    Controllable temperature

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    Carpet flooring

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    Standard office furniture

  • Telephony and Internet packages

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    VDI service

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  • Business support area

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The two concepts of Disaster Recovery and Business Continuity have become much more prevalent in the digital age simply because there are many more points of failure than there used to be, with business increasingly reliant on huge amounts of digital data. It is critical that Customers need to know what to do should a catastrophe occur.

Our Disaster Recovery services offer customers complete contingency with office space to accommodate  your personnel  to augment Disaster Recovery capabilities for equipment with  a Disaster Recovery site that has a high levels of security and resilience.

Our aim is to provide an office  space environment that contains all the necessary amenities  such as network termination panels, controllable temperature, carpet flooring, standard office furniture, and the same N+1 power and back-up as supplied in the data centre.

Service features

Our disaster recovery  services can be adapted to what your needs are. Our customers have the option of deploying both shared or dedicated DR office space, with internet access, conferencing facilities and AV equipment enabling you to get back to business as efficiently and as quickly as possible.

We serve a range of customers with disaster recovery office spaces at our data centres across Europe.

These may be more crucial for companies that:

Own offices in  different cities.

Have been impacted by natural disasters, fires or incapacitated in any way to provide working environs for critical staff to provide working environments with direct connectivity to others.

Operating on known flood plains and areas prone to extreme weather patterns.

Migration assistance moving made easy

Whether you are moving location, or building something new, reduce the risk you face with relocating, providing SLAs that ensure your project will go right, and be completed on time with minimised risk.

Colt DCS can work with third parties to help make moving into your new data centre even more seamless.

We simplify complex environments

We recognise that not all your workloads need to be in the one facility. We also know they might need to be on different sides of the world. That is why on top of our internal team of experts, Colt DCS has a qualified team of real estate experts constantly seeking new locations for data centres across Asia and Europe.

This team can also help with location-based assessments to help ascertain the best fit for latency, proximity, regulation and other location-based criteria to ensure the site is right for you in every way. We can even help you identify lower-cost options or entire new sites for wholesale and build-to-suite customers.

Colt DCS staff can offer:

Highly trained engineers for data centre design, operations, telecommunications and consultancy

Solutions architects with a deep understanding of your business’ needs

Physical and virtual security experts

Staff experienced in managed services and cloud deployments

Implementation managers to help deliver your service

Pre-deployment consultancy for expert advice

Connectivity consultants

Client service team to help manage your solution

Local language support teams on site

Technical support services include:

End-to-end build solutions

Migration assistance for seamless customer deployments

Qualified Partners

Colt DCS works with a number of partners and third-party providers that can provide for any additional customer requirements, including managed service providers, systems integrators and migration workload lift and shift experts.

Data centre connectivity

DC Connects you to third parties

Direct connectivity with flexibility, reliability, low latency, and cost-effectiveness gives customers business agility, speed, and cost savings throughout our 24 European and Asian data centres with connections to over 530+ more. Prior to delivery we will help you with media and connector decisions to meet your technical requirements.