In-life support and reporting Strict adherence to SLAs Active reporting of incidents and remedial actions
We pride ourselves on offering high quality, localised services across our global portfolio.
Professional teams in real estate, solution architecture and service management support you on the ground in every country, local language – whether you are migrating from a competitor, migrating from an on-premises data centre or starting a new project.
Your requirements today can be different to those you have tomorrow. That’s why we offer flexible levels of support (Gold, Platinum and Platinum Plus). Our team of experts will work closely with you to understand your needs and identify the right levels of support, whether you are a retail colocation customer with a cabinet or wholesale build-to-suite partner.
We adopt a pro-active approach to supporting your requirements.
"Our vision is to be the most customer-centric data centre provider in the industry."
Internal validation of all change requests and support entries
From hyperscale cloud service providers to carriers, systems integrators, financial services and other enterprises, our customers count on our deep local knowledge to access the International market for colocation services.
With our strong regional insight, we understand the challenges that come with entering new markets, and the pain points common to retail and wholesale colocation decisions – from design and build challenges to regulation, language barriers, as well as different expectations that result from the customer’s own complex, multi-national organisations.
Consumers want TV shows and music, from providers such as Netflix and Spotify, delivered instantaneously which makes reliable edge networks vital for digital service providers keen on customer satisfaction. Latency, or delays typically incurred in the processing of network data, needs to be low so providers can deliver services at the utmost efficiency and speed.Read more