In-life support and reporting Strict adherence to SLAs Active reporting of incidents and remedial actions
We pride ourselves on offering high quality, localised services across our global portfolio.
Professional teams in real estate, solution architecture and service management support you on the ground in every country, local language – whether you are migrating from a competitor, migrating from an on-premises data centre or starting a new project.
Your requirements today can be different to those you have tomorrow. That’s why we offer flexible levels of support (Gold, Platinum and Platinum Plus). Our team of experts will work closely with you to understand your needs and identify the right levels of support, whether you are a retail colocation customer with a cabinet or wholesale build-to-suite partner.
We adopt a pro-active approach to supporting your requirements.
"Our vision is to be the most customer-centric data centre provider in the industry."
Internal validation of all change requests and support entries
From hyperscale cloud service providers to carriers, systems integrators, financial services and other enterprises, our customers count on our deep local knowledge to access the International market for colocation services.
With our strong regional insight, we understand the challenges that come with entering new markets, and the pain points common to retail and wholesale colocation decisions – from design and build challenges to regulation, language barriers, as well as different expectations that result from the customer’s own complex, multi-national organisations.
Colt DCS’ Service Operations teams work to processes structured around ITIL best practices to create a robust and controlled operational environment. These processes are followed across our estate, and our staff are all ITIL certified. The tiered structure for ITIL qualification offers flexibility for varying disciplines and allows our teams to confidently service our customers.
Colt DCS’ global notification system for staff trained in emergency crisis management, meaning your environment is always protected
Regular reporting for customers on security procedures and incidents following ITIL procedures
Regular reporting for change management
Enterprise risk assurance professionals that focus on business continuity management
Check on data centre or network outages
Issue and manage remote hands tickets
Access to power, humidity, PUE and environmental information
See incident management feedback
Arrange instant secure access to data centre environments
Manage your environments off-site
Issue and manage automated tickets
Add changes to network environments
Extract reporting on your services and infrastructure