We realise that you can’t be onsite every time a change is required or a contingency occurs. That’s why we have a team of highly skilled technical engineers who can be.

Our team can undertake fundamental IT tasks on your behalf, allowing you to focus your resource on other business critical issues.

Delivery of Remote Hands

The service is subscription-based, entitling you to a set number of Remote Hands support hours per month. When emergency tasks need to be carried out, these can be commissioned on an ad-hoc basis where required. For non-emergency work,  we will plan the activity and discuss a Statement of Work which works best for you.

Our experts are located across Colt’s 15 European and Asian countries, which means we can provide local support in local languages, according to local legislation, no matter what time of the day or night they are required.

Would you like to know more about this service?

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Customer Benefits

  • Resolve issues quickly and efficiently.
  • Reduce costs of your technicians having to travel to site.
  • Enhance business efficiency by freeing up internal resources to focus on business critical issues
  • Remove the need for expensive 24/7 on-call cover.
  • Benefit from our technical expertise.

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Product Features

remote hands service

BAU and emergency support

Our Remote Hands service provides local expertise supporting your day-to-day and emergency activities underpinned by competitive SLA’s for complete customer satisfaction.

Services are deployed on a 24/7 emergency response or scheduled services basis, depending on the nature of the task required.

Examples of 24/7 Remote Hands activities:

  • Power cycling
  • Checking cable connections
  • Resetting circuit breakers
  • Device status observation
  • Visual inspection
  • Emergency patching
  • Incident response

More Information

To find out more about what our 24/7 and Scheduled Remote Hands services offer, download the specification sheet.

Remote hands 

World Connectivity

global cloud providers

With Colt DCS, you’re connected to the world

  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform
  • IBM Softlayer
  • Leading Internet Exchanges for peering

Colt DCS offers an average of ten carriers in each data centre and access to many more at each site.

With more than 29 state-of-the-art datacenters in key European and Asian cities, Colt DCS can meet a wide range of local and International colocation connectivity needs.

Our data centres are magnets for enterprises needing to connect to the cloud, or out into other markets, carriers seeking to connect with enterprises and other carriers, and service providers looking to tap into new areas of demand and deliver cloud.

Gartner Best Practices

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Gartner Best Practices for Selecting a Colocation Provider

Buyers of colocation services are now commonly interested in far more than simply leasing space. In addition to traditional facility differentiators (eg: power density and resilience), other services (such as interconnection capabilities and managed services) enable colocation to play a more strategic role in global infrastructure delivery and network design.

However, as no two data centre facilities or providers are the same, I&O leaders must approach the colocation market using a structured approach that considers long-term data center strategy, opportunities for consolidation, and the use of a robust framework to determine appropriate suppliers and facilities.

This complimentary Gartner best practice research provides a three-step process and key considerations for selecting colocation facilities and vendors.

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