We realise that you can’t be onsite every time a change is required or a contingency occurs. That’s why we have a team of highly skilled technical engineers who can be. Our team can undertake fundamental IT tasks on your behalf, allowing you to focus your resource on other business critical issues.

Delivery of Remote Hands

The service is subscription-based, entitling you to a set number of Remote Hands support hours per month. When emergency tasks need to be carried out, these can be commissioned on an ad-hoc basis where required. For non-emergency work,  we will plan the activity and discuss a Statement of Work which works best for you.

Our experts are located across Colt’s 15 European and Asian countries, which means we can provide local support in local languages, according to local legislation, no matter what time of the day or night they are required.

Customer benefits

  • Resolve issues quickly and efficiently.
  • Reduce costs of your technicians having to travel to site.
  • Enhance business efficiency by freeing up internal resources to focus on business critical issues
  • Remove the need for expensive 24/7 on-call cover.
  • Benefit from our technical expertise.

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Product features

Our Remote Hands service provides local expertise supporting your day-to-day and emergency activities underpinned by competitive SLA’s for complete customer satisfaction.

Services are deployed on a 24/7 emergency response or scheduled services basis, depending on the nature of the task required.

Examples of 24/7 Remote Hands activities:

  • Power cycling
  • Checking cable connections
  • Resetting circuit breakers
  • Device status observation
  • Visual inspection
  • Emergency patching
  • Incident response

 

More information

To find out more about what our 24/7 and Scheduled Remote Hands services offer, download the specification sheet.

Remote hands