Best Practices for Selecting a Colocation Provider

Choosing the right colocation service based on security offer

Colocation providers offer a wide range of different on-site security solutions – gates, monitoring, personnel – to ensure your critical IT assets are safe 24/7. Choosing a reliable data centre that meets the security needs of your business is essential for you to freely focus on managing and scaling your company.

Ensure the Provider’s Security Standards Meet or Exceed Enterprise Guidelines

I&O leaders must determine what minimum security controls they require when selecting providers.

Common offerings include single or multifactor access controls, 24/7 on-site security guards, CCTV, and advanced controls such as mantraps and biometrics.

Shipping and storage capabilities are important to understand (e.g., what loading dock facilities exist and how long equipment can be stored in goods-received areas), as not all providers offer online portals and electronic notifications, which prove helpful in simplifying these processes.

Providers may also comply with standards of interest to enterprise clients such as ISO 27001, ISO 9001, and Federal Risk and Authorization Management Program (FedRAMP).

This complimentary Gartner best practice research provides a three-step process and key considerations for selecting colocation facilities and vendors.

Gartner Research Note

Best Practices for Selecting a Colocation Provider

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Recommendations

  • Ensure that security processes at a colocation facility can meet or exceed your requirements, and that suitable evidence is available in a timely manner to meet your compliance requirements.
  • Define your expectations in the event of a security incident (e.g., CCTV reviewed within a 24-hour period) and ascertain how providers will adhere to these needs.
  • Ask whether online portals are available to streamline routine access control tasks.
  • Identify if compliance standards are required as part of your selection criteria.

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